Support & help

You never need a landline. The service relies entirely on wireless transmission between the company towers and the receiver pointed at your home or office.

Yes, it's highly recommended to have a direct, unobstructed line of sight between your device and the tower to ensure the fastest speed and the most stable signal.

This could lead to a weak signal or make installation impossible. In this case, our technical team looks for alternative solutions, like installing a longer (pipe) to bypass the obstacle, or pointing the device to another company tower in your area.

Yes, it's specially designed for harsh outdoor climates. The devices meet international insulation standards that protect them from rain and high humidity, and they can also handle high temperatures and strong winds without being affected.

The modern devices we use rely on advanced frequencies that are resistant to weather fluctuations. In extremely rare storms, there might be a slight fluctuation, but under normal and typical rainy weather, the service remains completely stable.

Fiber is always the royal choice when it comes to insanely fast speeds (both download and upload) and total stability since it's not affected by any wireless obstacles. As for Wi-Fi, it's a great and super fast solution for areas that haven’t received fiber cables yet, or for offices and events that need immediate setup.

It doesn't stop. All our main towers are equipped with full alternative power systems (huge batteries, solar power, and generators) to ensure broadcasting continues even during long outages.

The cost of the devices and basic installation is paid just once when you subscribe, and the equipment becomes yours. After that, you only pay the monthly subscription for the plan.

Yes, absolutely. All you have to do is inform us about your move, and our technical team will disconnect, reinstall, and point the devices at your new location (provided our towers have coverage at the new site).

Our speeds are fully open. No limits on downloads ever. Perfect for businesses, cafés, and heavy users.

Follow these simple steps: Disconnect the power from the router and the external device's power adapter (PoE). Wait for 30 seconds. Restart the devices and wait 5 minutes for the signal to stabilize. If the problem continues, contact technical support immediately.

You can pay your subscription without needing to visit our centers through the approved electronic payment apps in Syria (like Sham Cash).

You can instantly upgrade your speed by contacting customer service or through the company's app/website, and the new speed will start right after paying the speed difference.